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THESE TERMS OF SERVICE (THE "TERMS OF SERVICE" OR THE "AGREEMENT") CONSTITUTE A BINDING AND ENFORCEABLE AGREEMENT BETWEEN YOU AND CALIBER TECHNOLOGY PTE LTD GOVERNING THE TERMS ON WHICH YOU MAY USE ITS SERVICES. PLEASE READ THIS AGREEMENT CAREFULLY AND CHECK FOR UPDATES REGULARY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS. IN THIS AGREEMENT, THE WORDS "INCLUDING" AND "INCLUDE" MEAN "INCLUDING, BUT NOT LIMITED TO".
We may amend these Terms of Service at any time and post the amended terms on the www.carpool.sg website or such other website or software through which the Service are accessed. If you do not agree with these Terms of Service or any future amendments hereto, you must stop using the Service. Your use of the Service indicates your agreement to be bound by the Terms of Service in effect at the time of such use. You acknowledge that your continuing access to the Service constitutes adequate consideration for your agreeing to be bound by the Terms of Service in their current form as well as any future amendments thereto.
Caliber Technology Pte Ltd (hereafter "Caliber", "Carpool.sg" "we", "us" or "our") operates an independent intermediary service that enables private Drivers ("Drivers") to provide private, non-commercial carpool placements ("Ride Offers"), enabling other users ("Passengers" and together with Drivers, "Users", "you" or "your") to obtain these rides they would carry out anyway and independently from any ridesharing opportunities ("Carpools" or "Carpool") . Carpool.sg provides a communications platform, offers other services related to Carpools and facilitates payments between Users.
Carpool.sg acts only as an intermediary in providing the Service to enable Users to place Ride Offers on its platform, limited to a purely technical intermediary activity by operating the Platform on which Drivers and Passengers can publish and book Carpools. All agreements governing a Carpool are solely formed between the applicable offering Driver and accepting Passenger. The Driver is required to meet the Rider at a location at a certain date and time (as published in the Ride Offers) and allow the Passenger to ride with him/her to the agreed location in consideration of the Passenger agreeing to pay an agreed portion of the operating expenses of such Carpool as indicated in the Ride Offer.
The Service is not a transportation service and Carpool.sg is not a commercial transportation carrier or a "ride for hire" service. Drivers are not Carpool.sg Employees. Drivers are not commercial drivers and the Service is solely intended for personal, non-commercial use. Carpool.sg is not responsible or liable for the offers and services that are displayed or linked with the Service.
These Terms of Service govern your access or use of the Carpool.sg Mobile Application (the "Carpool.sg App", "App", "Application", "Mobile Platform" or "Platform") and www.Carpool.sg (the "Website' or "Site") including all associated media, printed or electronic documentation, updates and support services (collectively, the "Service"). The main functionalities of the Carpool.sg Software are available via mobile applications for Android and iPhone (the "Carpool.sg Apps").
The Carpool.sg Apps enable Users to advertise Ride Offers and to search for Ride Offers. The aim of Carpool.sg App is to publish the available Ride Offers on as many channels of Carpool.sg as possible.
THIS AGREEMENT ABOUT THE USAGE OF THE SERVICE AND THE CARPOOL.SG APP IS A LEGALLY BINDING AGREEMENT MADE BETWEEN USERS WHO ARE REGISTERED AND CARPOOL.SG
The use of the Service will introduce you to people registered with the Service for the purposes of posting or booking Carpools and for communication purposes related to Ride Offers. We cannot and do not assess the suitability of Users since we have little or no control over the truth or accuracy of the data Users may provide, the ability of Users to drive legally and safely, the condition of their vehicles, their criminal background, etc. We do not verify that a User has met all the eligibility requirements for the Service or that any other part of a User's profile information is true and accurate, or even that a User is who he claims to be.
Background or other checks are not normally performed. Even where background, motor vehicle reports or other checks have been performed, we cannot guarantee that the results of those checks are accurate or up to date. You are solely responsible for investigating the individuals with whom you travel.
We encourage you to communicate directly with potential Drivers and Passengers through the tools available within the Carpool.sg Apps and to review a Driver's and / or Passenger's profile page for feedback from other Users. If you do not feel comfortable sharing a Carpool for any reason, you should use another means of transportation.
You acknowledge and agree that under no circumstances will Carpool.sg have any responsibility, liability or obligation with respect to any of the Carpools that you may join as a result of using the Service.
The Service is for personal, non-commercial use. Under no circumstances may you use it to operate a business of providing commercial transportation to Users or for any other commercial purposes. Drivers are only permitted to advertise Ride Offers and to provide Carpools along a route they are already planning to travel independently of any carpooling opportunity.
Commercial carpool offers are only permissible in exceptional circumstances, subject to applicable law and only with the explicit prior written approval of Carpool.sg, which approval may be withheld in the sole discretion of Carpool.sg.
Carpool.sg further points out that statutory requirements have to be met by the Driver as far as these might be applicable in individual cases, e.g. for specific vehicles, regions, roads or Carpools.
You must meet the following eligibility requirements to use the Services:
For all Users: You affirm that you have the ability to enter into these Terms of Service. If you are under the age of consent in your jurisdiction (and you are more than 13 years of age), you affirm that you are either an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Terms of Service, and to abide by and comply with these Terms. The Service is not intended for children under the age of 13.
Additional requirements for Drivers:
Drivers are particularly advised to check with their insurance provider to ensure that their coverage extends to carpooling and ridesharing. If at any time you do not meet or continue to meet the eligibility requirements listed in this section, you must cease using the Service and notify us immediately and you will have no further right to use the Service unless and until you meet all of the eligibility requirements.
Carpool.sg reserves the right, in its sole discretion, to refuse or deny access to the Service to any individual for any reason or no reason.
For the use of particular Service, Drivers and or Passengers may be required to make additional or separate certifications. Carpool.sg may in certain exceptional circumstances be required to conduct background, motor vehicle registration, credit or similar checks.
The Carpool.sg App give you the opportunity to register an account, you will need to share information about yourself, including, but not limited to your first name, last name, and a password selected by you, device type. We may also collect additional information including profile picture, postal address, credit/debit card information, gender, age, date of birth, race, identity number, nationality registration and maintenance of User relations shall be subject to the User's provision of accurate and full details, particularly his real name and active email address.
We make no attempt to confirm, and do not confirm, any User's purported identity during the registration process. The User shall provide correct information. This means the User is obligated to keep this data continuously updated and to inform Carpool.sg immediately of any change. This applies to the User's personal data as well as to data on the relevant Carpools and particularly to banking and contact details (mobile phone number, email address) for use of the Booking or Payment System.
The Publication of a Ride Offer by the Driver and or Passenger constitutes an offer for the formation of an agreement with other Users. Driver/Passenger should provide the specific terms of their Ride Offers (date and time of the journey, arrival date and time, amount of contribution, number of free places, etc.). Should the Driver/Passenger give no, partial or unclear information, the offer is deemed to constitute a Ride Offer to drive booking Users from one place to another place, without luggage and other items (which would require storage space in the vehicle exceeding the space of the seat for the Passenger). If the Driver Passenger does not indicate a concrete meeting point (for example a city, street and house number or the name of a specific bus stop in one place) for the departure, the offer implicates a pickup of the Passenger in an area specified by the Driver. The same applies to the indication of the specific target location where the Passenger gets off.
Stopovers for a Ride Offer can be added by the Driver prior to publication. Seats for each individual section can be assigned to different Passenger or remain partially free.
Driver and Passenger cannot adjust the contribution to the travel costs for the Service.
Driver and Passenger can cancel the Service up to 1 hour before the departure time of the published Ride Offers using the corresponding functions of the Carpool.sg App. Unless otherwise prescribed by the corresponding function in the App; cancelation is not possible without giving a reason. Carpool.sg App will forward the rejection to the Driver or Passenger, as applicable.
If the journey is not cancelled in accordance with this paragraph prior to the departure time of the published Ride Offer, Driver/Passenger are obliged to wait 5 minutes after the date and time defined in the Ride Offer for the appearance of the Driver/Passenger.
Passengers and Drivers must register a valid payment account in order to post or book a Ride Offer and must keep the payment information details up to date. For Passenger, this includes an authorization to debit your credit/debit card account for the applicable contribution agreed with the Driver for Carpools token ("Fee"). For Drivers, this includes the registration of a bank account to enable Carpool.sg to transfer the Fee to the applicable Driver reduced by the admin charged by Carpool.sg for administration ("Admin Fee")
Carpool.sg retains the right to introduce other payment methods and to remove existing payment options. The terms and conditions of the applicable payment provider that are displayed during the process of payment shall apply. Carpool.sg only provides the interface to use these payment providers.
While processing payments, Carpool.sg uses a payment provider that, depending on the payment option selected, carries out the various tasks involved including preparing payment or rendering payment itself.
Many services which are part of the Service are offered free, however, some services may have an associated fee for usage.
Drivers have to pay an Admin Fee to Carpool.sg for the use of the Service. When a Driver posts a Ride Offer or accepts a Ride Offer, Carpool.sg attains a claim against the Driver for the successful brokering of Passengers taking part on the related Carpools. The amount of the Admin Fee is 15% of the price the Driver charges for a seat in the Ride Offer. The relevant Passenger pays the Fee to Carpool.sg via credit/debit card through the system. Carpool.sg deducts the Admin Fee from the Fee and then transfers the remainder to the payment account specified by the Driver. These Admin Fees for using the Service are subject to change at any time and relate solely to the Fees to be paid to the Drivers.
When you book a Ride Offer as a Passenger, you agree to pay the indicated Fee to the Driver for providing the Carpool. Carpool.sg facilitates the making of the payment by debiting the applicable amount from your credit/debit card account. As a general rule, the debit will be carried out around the time the Carpool starts or ended. All prices related to a Carpool are indicated before a booking takes place.
All fees paid by Passengers are due immediately and are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our software or services either planned, accidental or intentional, or any reason whatsoever.
Users may provide feedback and/or ratings of other Users they have shared a Carpool with. Users leaving feedback should ensure that it is fair and accurate. You agree that we may post ratings left by other Users about you on your profile. Carpool.sg does not necessarily actively monitor feedback and ratings left by Users. Carpool.sg retains the right to adjust or delete User feedback that it deems, in its sole discretion, to be inappropriate and disclaims all liability in respect of feedback left by Users.
We are not involved in and in no way responsible for any actual dealings between you and other Users who use the Service.
Each User shall abide by applicable law in using the Service. Among other things, it is forbidden to post anything on the Carpool.sg App that glorifies violence or places adolescents at risk or that is racist or pornographic. Compliance with this principle is particularly important to Carpool.sg.
The design of the App, the Service and Carpool.sg Software are the property of Carpool.sg and its affiliates, and are protected by copyright law and other intellectual property laws. The structure, organization and code of the Service and Carpool.sg Software are proprietary to Carpool.sg and its affiliates. Except as expressly stated herein, this Agreement does not grant you any intellectual property rights or licenses to the Service or Carpool.sg Software. All rights not expressly granted are reserved by Carpool.sg. You may not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, underlying ideas, underlying user interface techniques or algorithms of the Service or Carpool.sg Software by any means whatsoever, directly or indirectly, and you may not disclose any of these either publicly or to a third party.
The User shall comply with the following rules in his behaviour towards other Users. These rules are deemed agreed upon between you and the applicable other User with respect to each Carpool in which you participate.
Basic Rules for Carpools - Passenger and Driver are to be at the agreed location five minutes before the agreed time of departure. - Passenger and Driver undertake to wait for a Passenger or Driver, as applicable, who has not yet appeared for up to 5 minutes after the agreed time of departure at the arranged location. - Passenger and Driver undertake to contact one another by previously exchanged telephone numbers, if they have not changed, or otherwise as agreed upon (messaging system, email), as soon it becomes apparent that a delay will occur, at the latest, however, upon the onset of the delay.
Contact with other Users (either over the messaging system of the Carpool.sg Apps and over telephone or through other forms of communication) is only permitted in order to arrange Carpools or discuss related matters.
In order to guarantee that particularly reliable Drivers or Passengers are perceived as such, Carpool.sg enables Users to reciprocally rate one another, both positively as well as negatively. Carpool.sg also retains the right to give a rating (both positive and negative) if a fact becomes known causing Carpool.sg to believe that a review is justified. You may contact Carpool.sg and comment on the issue in question. Carpool.sg maintains an appropriate escalation procedure in order to ensure that both Users (the rated party and the rater) are able to state their position and will then decide whether or not to delete the entry in question. In the event a User proves to be particularly negative (as a rule by giving upwards of 5 negative reviews), Carpool.sg retains the right to block the User in question from the Services.
With regards to the information placed in any Ride Offer, the User grants Carpool.sg a restricted, revocable and transferable right to the use thereof in the context of the Platform. The right to present information in programs of companies with whom we cooperate shall be included in this scope of rights. Carpool.sg permits all cooperating entities to display the information, at the most, temporarily and not to save it permanently.
In terms of the contents and materials used, each User shall ensure that these are free from third-party rights and that they breach no such rights. The User shall hold Carpool.sg harmless from third-party claims lodged against Carpool.sg relating to the contents and materials placed on the platform by such User and relating to the conduct of Users, including the costs incurred by Carpool.sg for legal defence.
The contract governing the use of the Services is of an indefinite term.
General right of termination: Both User and Carpool.sg are entitled to terminate User relations at any time upon seven days' notice. Deleting your account will be deemed to constitute the giving of notice.
Termination for breach: Carpool.sg is also entitled to terminate a User's access to the Services with immediate effect if the User breaches the Terms of Service. Carpool.sg retains the right to exclude a User from one or more of the Service on offer and to temporarily or permanently deactivate a User account.
Other measures when User obligations are breached: Carpool.sg will be entitled to take measures that it considers necessary and appropriate upon a breach including:
- Deletion of a Ride Offer; - Deletion of comments; - Deletion of reviews.
Carpool.sg intends to take legal action if a User acts with the intent of rendering the Carpool.sg Software dysfunctional or making it difficult to use the Ride Offers on display. This also applies to measures that could influence the physical or logical structure of the Service as well as automated processes for tapping data, such as data crawling and data scraping, or the use of mechanisms, software or scripts. The Service may not be used for any unlawful purposes. This also means that the software used and the information published on the Platform may be used solely and exclusively for the offer placed on the Platform and may not be copied.
The protection of the personal data of its Users is of particular importance to Carpool.sg. Personal data is collected and processed in compliance with applicable data protection laws. You acknowledge that by placing a Ride Offer you are publishing personal data that can be viewed on all pages of the Service, even by unregistered users.
IF YOU USE THE SERVICE, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT CARPOOL.SG DOES NOT CHECK ANY USER'S BACKGROUND OR DRIVING, CRIMINAL OR OTHER RECORD. USE COMMON SENSE. BE AWARE AND BE SAFE. THE SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CARPOOL.SG EXPRESSLY DISCLAIMS, AND YOU WAIVE, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, LACK OF NEGLIGENCE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. CARPOOL.SG DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR THAT ANY INFORMATION THAT YOU MAY OBTAIN THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE; OR THAT THE QUALITY OF THE SERVICE, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; OR THAT ANY ERRORS IN ANY DATA OR SOFTWARE WILL BE CORRECTED. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICE, AND ANY THIRD PARTY GOOD OR SERVICES OBTAINED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THIS DISCLAIMER DOES NOT ALTER YOUR RIGHTS AS A CONSUMER TO THE EXTENT NOT PERMITTED UNDER THE LAW IN THE JURISDICTION OF YOUR PLACE OF RESIDENCE.
IN NO EVENT SHALL, CALIBER, CARPOOL.SG, ANY OF ITS AFFILIATES OR AGENTS AND ITS AND THEIR OFFICERS, DIRECTORS AND EMPLOYEES BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY KIND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING FROM OR RELATING TO: (A) THE USE OR INABILITY TO USE THE SERVICE; (B) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (C) PERSONAL INJURY, HARM OR DAMAGE TO YOUR PROPERTY AS A RESULT OF USING THE SERVICE; (D) DISCLOSURE OF, ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVICE AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (E) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (F) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY; (G) ANY PHYSICAL, MENTAL OR OTHER HARM TO YOU CAUSED IN WHOLE OR PART BY A THIRD PARTY, INCLUDING BUT NOT LIMITED TO ANOTHER USER OF THE SERVICE; (H) STATEMENTS, CONDUCT OR OMISSIONS OF ANY PASSENGER, DRIVER OR OTHER THIRD PARTIES ON THE SERVICE; OR (I) YOUR OR ANYONE ELSE'S CONDUCT OR ACTS IN CONNECTION WITH THE USE OF THE SERVICE, INCLUDING WITHOUT LIMITATION FROM INTERACTIONS WITH OTHER USERS OF THE SERVICE OR PERSONS INTRODUCED TO YOU THROUGH THE SERVICE, WHETHER ON-LINE OR OFF-LINE. IN ANY STATE THAT DOES NOT ALLOW THE EXCLUSION OF CERTAIN TYPES OF LIABILITY OR DAMAGES, THE ABOVE LIMITATION WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMING UNDER THESE TERMS DUE TO CAUSES BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF NATURE AND POWER, INTERNET, AND EMAIL DISCONTINUITY, USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRDY PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. IN NO EVENT WILL OUR AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN ANY MATTER ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS OF SERVICE EXCEED THE SUM OF TEN DOLLAR (SGD10).
You shall indemnify and hold us (and each of our affiliates, and our and their officers, directors, and employees) harmless from any third-party (including another User's) claim, demand, action, damage, loss, cost or expense, including without limitation reasonable attorneys' fees, arising out or relating to your use of the Service. We will control any such defence and related settlement and you will reasonably assist us therewith at your expense.
If you drive or ride with anyone whom you feel is acting or has acted inappropriately, including but not limited to offensive, violent or sexually inappropriate behaviour, whom you suspect of stealing from you, or who engages in any other disturbing conduct, you must immediately report such person to the appropriate authorities and then to Carpool.sg, providing us the relevant police station and report number at legal@Carpool.sg. Your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
This Agreement is governed by the laws of Singapore without regard to its conflict of law provisions. You agree to submit to the non-exclusive jurisdiction of the courts of Singapore.
All Drivers are independent parties participating, with others, in a voluntary, not for profit, ridesharing arrangement. All Drivers using the Service are only collecting contributions towards their operating expenses. If you are in doubt to your tax return, you should contact an independent tax advisor.
The purpose of the Passenger's Fee is not for the Driver to make a profit, but rather to share costs by contributing to the operational expenses incurred. Drivers offer Carpools to Passengers along a route they are already planning to travel independently of any carpooling opportunity. Meaning, the Drivers sole intention is to share the cost of these private trips they would take anyway by taking along Passengers in accordance with the present Terms of Service.
These Terms of Service contain the entire agreement, and supersede all prior and contemporaneous understandings between the parties. Our failure or delay in exercising any right, power or privilege under these Terms of Service will not operate as a waiver thereof. The invalidity or unenforceability of any of these Terms of Service will not affect the validity or enforceability of any of the other Terms of Service, all of which will remain in full force and effect. We may assign our rights and delegate our obligations under these Terms of Service in whole or part to a third party. Headings of sections are for convenience only and shall not be used to limit or construe such sections. Sections 3 (User's Responsibilities), 8 (Fees), 10 (Intellectual Property), 12 (Rights to Contents), 16 (Disclaimer), 17 (Limits on Liability), 18 (Indemnity), 20 (Governing Law), 21 (Legal Ridesharing and Earnings) and this Section 22 (Miscellaneous) will survive any termination or expiration of these Terms of Service.
Please contact us at legal@Carpool.sg with any questions regarding these Terms of Service.
Your continued use of the Service and ability to use the Service is contingent upon your continuing agreement to be bound by the foregoing Terms of Service.This Terms of Service effective on 8 April 2015.
IF YOU DO NOT AGREE WITH THIS POLICY, DO NOT ACCESS, BROWSE, DOWNLOAD, OR USE THE SERVICE, REGISTER FOR AN ACCOUNT WITH CARPOOL.SG, OR CLICK TO INDICATE THAT YOU AGREE WITH THIS POLICY.
This Policy is part of and incorporated into the Terms of Service ("Terms") section establishing the use, disclaimers, and limitations of liability governing the use of the Service and the Carpool.sg App.
We take all reasonable technical and organizational measures to protect your Personal Information once we have received them. Your submitted Personal Information is kept, in compliance with the applicable data protection law, on a server belonging to and administered by Carpool.sg or an agent of Carpool.sg. Due to the nature of the internet we cannot guarantee the security of any information during the transmission to us via the internet.
When you register an account, you will need to share information about yourself, including, but not limited to your first name, last name, and a password selected by you, device type. We may also collect additional information including profile picture, postal address, credit card information, gender, age, date of birth, race, identity number, nationality. Your profile picture will be viewable to all of our Users and unregistered users. We make no attempt to confirm, and do not confirm, any User's purported identity during the registration process.
In order to perform the Service, it is necessary that you can be reached on your mobile device. To meet this requirement, Carpool.sg will validate your mobile phone number during your registration or first posting or booking of a Ride Offer. Therefore you will receive a text message containing a verification code, which has to be entered into the corresponding field in the Carpool.sg App.
If you apply to become a Driver, we will collect additional personally identifiable information but not limited to, your driver's license number, date of birth, mailing address, car make and model, device type, vehicle registration information, and vehicle picture. Driver-Specific Information will be stored indefinitely in a profile specific to you.
When you visit our Website, the Website administrators process technical data such as your IP address, visited web pages, the internet browser you use, your previous / next visited websites and the duration of a visit / session to enable us to deliver the functionalities of the Website.
When you use our App, we also process technical data such as your IP address, device ID or MAC address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Carpool.sg App, resolve technical difficulties, and provide you with the correct and most up to date version of the Carpool.sg App and to improve the function of the Carpool.sg App.
After you have booked a Ride Offer through our App, we will send you a text message containing a booking confirmation, the first name and last name of the Driver and the Driver's phone number for the purpose of facilitating the booking of the respective Ride Offer. The Driver will also receive the aforementioned information regarding the Passenger. In no event will the Passenger's Payment Information be shared with the Driver or any other party. As a part of the Service, Users that are going to share a Carpool and / or have shared a Carpool once may be able to communicate with each other to coordinate further details of the Carpool.
You acknowledge that by placing a Ride Offer you are publishing Personal Information that can be viewed on all pages of the Service, even by unregistered users. Your user account information (e.g. name and picture) and reviews / ratings may also contain Personal Information that is visible to any User of the Service and partially to unregistered users.
We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide geo-location information, to perform the Services, including Carpool.sg App related services (e.g., without limitation, maintenance services, database management, Carpool.sg App analytics and improvement of the Carpool.sg App's features), or to assist us in analyzing how the Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose.
Carpool.sg will disclose your Personal Information to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and / or safety.
We also use your Personal Information to contact you with the www.carpool.sg newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications.
Please note that we may also use your Personal Information to contact you with information related to your use of the Service. You may not opt out of these notifications.
If you have consented to receive push notifications we will send you push notifications to your mobile device at the time of the booking of a Ride Offer, before the indicated departure time through the Carpool.sg App, to facilitate the Service.. To send you push notifications we will process your telephone number. If you do not want to receive push notifications you can at any time withdraw your consent by changing your settings via the settings page of your mobile device.
While using the Carpool.sg App, we will track your geo-location information on a real time basis using a feature called Live Map. Live Map simplifies the meeting between the Driver and the Passenger at the agreed meeting point and / or stopovers as indicated in the Ride Offer. The feature is set to "on" per default and will track your location at the meeting point and / or stopovers, starting 15 minutes before the indicated departure time and ending your ride. During that timeframe the geo-location information is shared between Driver and Passenger, so that Driver and Passenger can see each other approaching the meeting point and / or stopovers on a real time basis within Live Map.
You will receive a push notification that informs you when Live Map starts tracking and sharing your geo-location with the respective Passenger or Driver, as applicable. Additionally, you may be informed by your mobile device when your geo-location is tracked by displaying the respective tracking icon.
Carpool.sg uses your Personal Information in an anonymized and aggregated form to monitor which features of the Service are used most, to analyze usage patterns and to determine where we should offer or focus our Service.
Our Website uses "cookies". A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings. The Website uses the following cookie categories:
As a User, you have the right to information regarding your personal user account, including information that you have provided to us and information regarding each Carpool you booked or offered via the Carpool.sg App. You may at any time request correction or erasure of your Personal Information, and object to any processing of your Personal Information by emailing us at email@example.com. You may also withdraw any given consent regarding the use of the Service and the Carpool.sg App.
Carpool.sg may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
Where Carpool.sg provides links to third party websites, these links are provided for information purposes only and Carpool.sg is not responsible for the content, copyright or privacy policies of these websites.